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Von Ingram was appointed Chief Customer Transformation Officer in July 2018. Prior to this, Von was a Partner at management consulting firm The Boston Consulting Group (BCG). At BCG, Von worked in Australia and US retail for 10 years, leading strategy, customer insight and retail transformation roles across a range of retail players in food and general merchandise sectors.

Von holds an MBA from Melbourne Business School and has also completed a Bachelor of Commerce, with First Class Honours from the University of Western Australia.