brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider


When you trust us with your personal information, we’re committed to using it responsibly. That’s why we’re so careful about who we share it with.

 

brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider brand divider

Sharing within Woolworths Group


We share your personal information between Woolworths Group brands that you interact with (including Everyday Rewards, BIG W, Everyday Mobile and Everyday Insurance). This helps us understand how you use our products and services, so we can provide you with more relevant and personalised offers and experiences. 

We also share information with other Woolworths Group companies. For example, we share aggregated information (like a group of customers’ shopping history) with our media business Cartology. They use this to show you relevant ads from Woolworths and other brands, both in our stores and online (like on YouTube). We share information about products and sales with our data analytics company, Quantium, to help us understand things like how well certain products and offers are going for different groups of customers.

Check out Privacy at Everyday Rewards for more information on how Everyday Rewards manages your privacy.

A few people talking in the office

Sharing your information when you shop online


When you shop online with us, we may share your personal information at various stages to ensure your order is successfully delivered or available for pick up. This includes:

A man scanning and packing an order at the supermarket
Picking your order

Your name, address, and any additional notes are shared with the store team picking your order.
Three bags of groceries delivered and on the door step of a home
Delivering your order

 

To get your order from our store to your home, we may share your name and address with a delivery company.
A woman in an office sitting at a desk and looking at paper work
Discussing your order

Our Customer Service Centre team members may access your orders when you have a question or complaint, or to assist you with issues like providing refunds for missing or damaged items.
The storefront of Woolworths supermarket
Correcting your order

If there's an issue with your order, your personal information may be shared between stores, our Customer Service Centre, and delivery companies to resolve it.

Sharing your information with other trusted companies


We sometimes share your personal information with trusted companies outside the Woolworths Group to help us run our business. When we do this, we always aim to share as little of your personal information as possible.

For example, we may share your information with:

  • Our Everyday Rewards Partners (like Qantas) so they can give you points and benefits when you choose to convert your Everyday Rewards points to their program

  • Delivery companies to deliver your order

  • Financial organisations to help us check payments and prevent fraud (scams or theft)

  • Expert data companies to understand shopping trends 

  • Websites, apps or social media that display advertising to you (Everyday Rewards members can manage targeted advertising preferences in your Everyday Rewards account)

  • Companies that provide our in-store technology (like Scan Assist) to make the technology better at recognising items for a faster checkout
  • Police or other retailers to assist with investigations related to safety and retail crime

  • Other companies you ask us to when you provide us with a written request

     

 

How we help keep your information safe | Return to Privacy Centre home