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Thursday 13 January 2022: Woolworths has today reinstated a limit of two packs per customer across toilet paper and analgesic (painkillers) products nationwide both in-store and online.

This is a precautionary move following recent food and grocery supply chain constraints and pockets of increased demand across select categories. The limits will ensure more customers have fair access to toilet paper and analgesics.

Additionally, in Western Australian Woolworths stores only, a limit of two packs per customer across mince, sausages and chicken products will be introduced due to signs of excessive buying.

Woolworths has had purchase limits on rapid antigen kits since it first began selling the products last year. In line with guidelines from the Federal Government, customers are currently limited to one pack per purchase (these packs can contain one through to seven testing kits).

Woolworths Director of Stores Jeanette Fenske said: “We understand this is an anxious time for our customers across the country but we will remain open and operational as an essential service. 

“We will continue to closely monitor product availability across our stores, with stock continuing to be sent to stores daily. Customers will notice some gaps on shelves but we’re doing all that we can to meet demand.

“We encourage everyone to be mindful of others in the community and to continue shopping in reasonable quantities.”

Woolworths is continuing to see supply chain challenges impact stock levels across the country, due to COVID-19 and high rates of absenteeism.

Jeanette Fenske added: “We would like to thank our customers for their patience and understanding, and ask them to continue to show kindness to our teams who are doing everything they can to support them during this challenging time.”

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For further information contact Woolworths Media media@woolworths.com.au

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