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31  October 2017

FIRST QUARTER SALES RESULTS – FINANCIAL YEAR 2018

14 WEEKS TO 1 OCTOBER 2017

Customer focus driving comparable sales growth

 
FIRST QUARTER SALES

$ MILLION

2018
(14 weeks)

2017
(14 weeks)

change

Comparable Growth

 

 

 

 

 

Australian Food

9,634

9,2021

4.7%

4.9%

Endeavour Drinks

2,047

1,972

3.8%

3.3%

New Zealand Food (AUD)

1,508

1,5021

0.4%

 

New Zealand Food (NZD)

1,627

1,5771

3.2%

2.7%

BIG W

890

8681

2.5%

2.9%

Hotels

441

424

4.1%

4.1%

Total first quarter sales from continuing operations

14,520

14,007

3.7%

 

Discontinued operation - Petrol

1,226

1,1721

4.6%

3.0%

 

PROGRESS AGAINST KEY PRIORITIES
  • New highs in Voice of Customer scores in September with Store-Controllable VOC of 83% in Woolworths Supermarkets
  • Continued growth in customer transactions driving Australian Food comparable sales growth for the quarter of 4.9% despite a material increase in deflation driven by fruit and vegetables
  • Strong double-digit online sales growth in both Australian and New Zealand Food assisted by the rollout of Pick up to all Woolworths and Countdown supermarkets
  • 1POS (next generation store point of sale) in 285 Woolworths and 32 Countdown supermarkets at the end of the quarter
  • Solid sales growth in Endeavour Drinks, with the sales performance of BWS a particular highlight
  • Positive customer response to investment in service in New Zealand Food
  • Improved sales performance from BIG W driven by a positive customer response (transactions and items per basket) to price investment. However, it is very early in the multi-year journey to turnaround BIG W
  • Strong sales growth from Hotels, with Bars a highlight
  • Exit from Home Improvement business completed on 11 October

 

Woolworths Group CEO, Brad Banducci, said:“We have continued the good sales momentum from the second half of FY17 and made pleasing progress against our key priorities over the quarter. We are focused on working together to create better customer and team experiences across the Group.

“We are also conscious of the changing needs of our customers who are looking for increasing levels of convenience and we are working hard to meet this need, with Pick up one of the many initiatives we have underway.

“While we are pleased with the progress during the quarter, there remains much more to do with our focus now firmly on the important Christmas trading period.“

 

Click here to view the full results.


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