A solid foundation
Our commitment to hard work and integrity is resolute. We are proud of our down-to-earth culture and we celebrate our family-friendly values.
Most of our senior leaders started their careers with us on the shop floor, so you’ll find these principles woven into every aspect of our operations, from the checkout all the way up to the boardroom.
Led by our customers
Every aspect of our business exists with the purpose of making the lives of our customers simpler, easier and better.
Which is why our customers sit at the heart of every decision we make. We strive to be open, honest, fair and transparent in all dealings.
Putting our people first
Here at Woolworths, we take care of our own – customers, team members, manufacturers, producers – anyone and everyone who walks through our doors.
As a result, we service 28 million loyal customers every single week and we have a happy family of more than 190,000 team members – 6,500 of whom have been with us for over 25 years.
A relationship of trust
When it comes to working with our partners, we are governed by three simple ideas: collaboration, fairness and source locally.
Underpinning it all is a working relationship built on mutual trust. More than 80% of our suppliers have been partners for a decade or longer and we work very closely with them to develop the products and services our customers love.
The freedom to speak up
If a partner or vendor is concerned about our relationship, we want them to feel comfortable enough to tell us.
That’s why, in 2012, we became the first Australian company to introduce a third-party managed complaints line, specifically for dealing with issues raised by vendors.
Woolworths Group is committed to building strong long-term partnerships with our suppliers through fair and equitable dealings. Woolworths recognises that payment terms are an important component of our commercial arrangements with small suppliers. To read and access the Small Supplier Payment Policy and registration form please click here.
The trusted names
We go to great lengths to ensure the products we put on our shelves are the products you want to buy. That’s why each of our stores is fully stocked with the established household brands you know and love.
What’s more, we understand choice and variety is the spice of life, so you’ll also find a number of up-and-coming brands and products dotted around the store to help keep things a bit more interesting.
At Woolworths, we’re committed to bringing you good quality food. That’s why all our Woolworths products are sourced by our food experts then tested by qualified taste testers and Woolworths shoppers, just like you.
Essentials is our range of quality everyday essential items for your kitchen and home, packaged at the right size and affordably priced to help you buy all the ‘must haves’ and pantry staples on your shopping list. Every home needs Essentials; for the lowest prices, every time.
Macro is our exclusive organic and natural range, developed closer to the way nature intended with simple, wholesome ingredients and packed full of goodness. We take a macro view of the world, ensuring our animals are farmed within the highest standard welfare conditions and supporting sustainable farming practices. Good for you and the environment.
Gold is a premium range of products that have been specially selected and developed with only the best available ingredients. These products have been developed with celebrating and entertaining in mind. Helping you create magical moments with family and friends.