Wednesday 4 August 2021: Woolworths will temporarily convert its Cecil Hills supermarket into an online delivery hub to support Western Sydney customers in enhanced lockdown to access home delivery.
The Cecil Hills store will close to in-store customers from Friday, 6 August at 10pm, to solely serve online grocery delivery customers until further notice.
It will join Woolworths’ Fairfield store in supporting additional delivery capacity for Western Sydney, which will also be temporarily converted to a delivery hub following its closure to in-store customers from 10pm this evening.
The conversions will enable Woolworths to pick and dispatch thousands more weekly online orders to customers in the surrounding Western Sydney suburbs. This includes online orders for the most vulnerable in the community through Woolworths’ Priority Assistance service.
The two stores have been carefully selected to minimise the impact on local shoppers and have the following alternative stores within five kilometres:
All team members in the Cecil Hills and Fairfield stores will be retained to pick and dispatch online orders while the stores are dedicated to online delivery. Woolworths is also looking to recruit more than 200 new roles across Greater Sydney to support growth in delivery and direct to boot services.
Woolworths Operations Manager for Western Sydney, Ian Roper said: “The demand for online delivery continues to grow, particularly in Western Sydney, with more customers in self-isolation or seeking to limit their outings.
“This week we’ll be converting two of our stores to online delivery hubs to offer thousands more delivery windows in support of vulnerable members of the community in Western Sydney who aren't able to shop in store.
“We understand this will be inconvenient for some of our in-store customers and have sought to minimise this as much as we can by converting stores in close proximity to others.
“It’s an uncertain time for many in Sydney, and this will provide extra delivery capacity where it’s most needed to support the essential grocery needs of many more customers online.”
Woolworths’ online orders continue to be fulfilled out of dedicated customer fulfilment centres in Lidcombe, Mascot and Brookvale, and more than 150 New South Wales supermarkets.
Last year, Woolworths undertook similar temporary conversions in a small number of stores in Sydney and Melbourne to meet online demand and support customers staying at home in line with COVID-19 government restrictions.
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For further information contact Woolworths Media on (02) 8885 1033 or firstname.lastname@example.org.
About Woolworths Priority Assistance
Woolworths’ Priority Assistance service offers priority access to delivery windows to seniors, people with a disability, those with autoimmune diseases and those in mandatory self-isolation. To apply for Priority Assistance delivery, customers can complete the form at woolworths.com.au/priorityassistance or call 1800 000 610 to find out more.